Frequently Asked Questions
What kind of support does ShifaMentalHealth offer?
We offer online, non-clinical mental health support focused on emotional wellness, stress, relationships, and spiritual well-being.
Are your services confidential?
Yes, absolutely. All sessions are 100% private and held in secure, encrypted platforms. Your personal information and discussions remain strictly confidential.
Can I get medical advice or prescriptions through this platform?
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Do you offer services in different languages?
Yes. Depending on the practitioner, we offer support in English and Arabic. Please mention your preferred language when booking.
How do I book or reschedule a session?
You can book or reschedule directly through our website using the online calendar. Once booked, you’ll receive an email confirmation and a secure link to your session.
Who are your practitioners?
Our team is made up of certified wellness coaches and counselors — not medical doctors — but they are highly trained to offer compassionate, culturally sensitive emotional support.
General Faq
What is mental health?
Mental health refers to our emotional, psychological, and social well-being. It affects how we think, feel, and act — and influences how we handle stress, relate to others, and make choices
How do I know if I need mental health support?
If you're feeling overwhelmed, anxious, depressed, emotionally numb, or struggling to cope with daily life, it may be helpful to speak with a mental health professional. Seeking support is a sign of strength — not weakness.
What’s the difference between a therapist, counselor, and coach?
A therapist or counselor is trained to help people process emotions, trauma, or behavioral challenges. A coach focuses more on personal growth, mindset, and goal-setting. At ShifaMentalHealth, we offer non-clinical emotional support.
Can mental health issues affect physical health?
Yes. Mental and physical health are closely connected. Chronic stress, anxiety, and depression can contribute to sleep problems, weakened immunity, fatigue, or even heart conditions.
Is it normal to feel anxious or sad sometimes?
Yes. Everyone experiences stress, sadness, or anxiety at times. But when these feelings persist or interfere with your daily life, it’s a good idea to seek support.
Is online support really effective for mental health?
Yes. Online mental health support can be just as effective as in-person care for many people, especially when it’s consistent, confidential, and tailored to your needs.
